Privacy Policy

We collect information you provide directly to us, such as:

• Personal identification information (name, email, phone number)
• Account credentials and preferences
• Payment and transaction information
• Communication records with our support team

We use your information to:

• Provide and maintain our lottery services
• Process transactions and send confirmations
• Communicate with you about your account
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security

We may share your information with:

• Service providers who assist in our operations
• Payment processors for transaction handling
• Regulatory authorities as required by law
• Law enforcement when legally required

We never sell your personal information to third parties.

We implement appropriate security measures to protect your information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and employee training
• Regular security audits and monitoring

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Prevent fraud and enhance security

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements (typically 7 years)

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website.

For privacy-related questions or concerns:

• Email: privacy@lottoquestau.com
• Phone: 1800 LOTTO AU
• Privacy Officer: 123 Gaming Street, Sydney NSW 2000